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Frequently Asked Questions

If your question isn't answered below, please feel free to contact us.

Q: What should I wear for my session?

A: 

You will be fully clothed for your session and we have a variety of comfortable blankets or covers that you can select to use.

I recommend wearing something you will be comfortable in.

For Indian Head Massage, Reiki or Gentle healing touch you can choose whether you want to remove your shoes or keep them on.

For Foot Reflexology, please wear clothes that allow a massage of the calves as well as the feet.

Q: What time should I arrive?

A: 

I recommend arriving 5 minutes before your booking time to ensure you get your full session time.

I also recommend planning your journey and journey timing to avoid unnecessary stress if possible.

Q: How many sessions should I get?

A: 

The number of sessions you have is entirely up to you.

The therapies we offer all support your central nervous system by encouraging your body and mind into the parasympathetic (Rest and Digest) state and therefore tend to have a cumulative affect which many clients find beneficial.

I recommend you actively 'listen' to your body and mind and book in when you feel you need it.

Q: Do you have a cancellation policy?

A: 

We have a strict cancellation policy to ensure that others have the opportunity to have a treatment in your place. 

Thank you for your understanding.

  • If you need to change your booking in advance, please do so before 24 hours of your appointment. Refunds will not be issued for change of mind bookings. 

  • Cancellations must be made 24 hours before your appointment to avoid incurring a cancellation fee. If the cancellation is made within 24 hours of the booking, you will be charged the full amount.

  • If you are unable to attend your appointment and cancel at least 24 hours prior to your appointment a credit will be issued.

    Onehunga, Auckland      © 2024 All rights reserved by Balance and YOU NZ Limited

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