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Frequently Asked Questions

If your question isn't answered below, please feel free to contact us.

Q: What should I wear for my session?

A: 

You will be fully clothed for your session and we have a variety of comfortable blankets or covers that you can select to use.

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I recommend wearing something you will be comfortable in.

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For Indian Head Massage, Reiki or Gentle healing touch you can choose whether you want to remove your shoes or keep them on.

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For Foot Reflexology, please wear clothes that allow a massage of the calves as well as the feet.

Q: What time should I arrive?

A: 

I recommend arriving 5 minutes before your booking time to ensure you get your full session time.

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I also recommend planning your journey and journey timing to avoid unnecessary stress if possible.

Q: How many sessions should I get?

A: 

The number of sessions you have is entirely up to you.

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The therapies we offer all support your central nervous system by encouraging your body and mind into the parasympathetic (Rest and Digest) state and therefore tend to have a cumulative affect which many clients find beneficial.

I recommend you actively 'listen' to your body and mind and book in when you feel you need it.

Q: Do you have a cancellation policy?

A: 

We have a strict cancellation policy to ensure that others have the opportunity to have a treatment in your place. 

Thank you for your understanding.

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  • If you need to change your booking in advance, please do so before 24 hours of your appointment. Refunds will not be issued for change of mind bookings. 

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  • Cancellations must be made 24 hours before your appointment to avoid incurring a cancellation fee. If the cancellation is made within 24 hours of the booking, you will be charged the full amount.

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  • If you are unable to attend your appointment and cancel at least 24 hours prior to your appointment a credit will be issued.

    Onehunga, Auckland      © 2024 All rights reserved by Balance and YOU NZ Limited

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